A little help.
Back to the skies.

1. Close Stone Bird and open it again.
2. Restart your device if the issue continues.
3. Check for a newer game build through the store or testing service you used to install it.
4. Make sure your device has free storage available.

If it still happens, contact us with your device model, operating system, game version and what you were doing when it closed.

Contact support before deleting the app, as reinstalling may remove locally stored progress.

Close other demanding apps and restart the game. If your device feels hot, let it cool before playing again.

Tell us which mission or encounter is affected, whether it happens every time, and whether the problem started after an update. A short screen recording can help show the issue.

Check your device’s media volume, Silent Mode where applicable, and the selected audio output. Sound may be playing through connected headphones or a Bluetooth device.

Check any sound settings available in your game build. If other apps have sound but Stone Bird does not, let us know your device and game version.

Note the last mission you completed and what changed before the issue appeared, such as an update, device change or reinstall. Contact support before deleting the app or clearing its data.

Include the game version and any error message. We’ll investigate; please don’t assume progress will automatically transfer between devices or return after a reinstall.

Email us with the mission or encounter name, what you’re trying to do, and the control or input that isn’t working as expected. Tell us whether you’re using touch, a keyboard or a controller, if applicable.

A screenshot of the point where you’re stuck helps us give a more useful answer. Controls and features may vary by build.

Use the support email below. Include the steps to reproduce the problem, what you expected and what actually happened. Mention whether it happens every time or only occasionally.

You can attach a screenshot or short recording. Remove personal information from attachments before sending them.

Absolutely. Tell us what would make the game more comfortable or enjoyable to play, and describe the part of the experience you’d like to improve. Send ideas to tachena@chie.design.

Visit the Stone Bird page for release information and available download links. Read the Stone Bird privacy policy for information about data and privacy.